BIO
An outside-of-the-box thinker, my passion has continuously driven me to expand my knowledge, experience, and relationships. With a strong background and diverse skill set, I’m confident in the creative ideas and successful solutions I bring to the table.
A few words come to mind, Quick, Diligent, Computer Saavy, Ambitious to Learn and Motivated to Grow, Love Helping Others.
Please explore my site to learn more and reach out directly with any questions.
HELLO! MY NAME IS EVA RODRIGUEZ
...a little bit about me.
COVER LETTER
H E L L O !
My name is Eva. Thanks for taking a few moments to view my resume and application. Please allow me to introduce myself. I went to college for Sociology and Graphic Design.
I've had great success working with others in customer service. Previous and present jobs include:
•Member Service Representative III in Certificates of Deposits and IRA's for Navy Federal Credit Union​
• Trained at NFCU in BSA, PFI, Zelle, Credit Card and Loan Sevices
• Trained at NFCU in Mobile and Online Chat and E-Messages
• Supervisor at Occupational Services
•Direct Support Specialist for Keystone Human Services
•Clerk Typist II for Franklin County Housing Association and Development
• Customer Service Representative at the Regional Printing Center for Office Depot/Office Max.
I enjoy working with people and provide active listening skills and resolutions with Member focused issues and concerns. Current position I am working remotely as a teleworker and able to retain exceptional quality consecutively with my adherence. Demonstating of nothing less than (A) ratings across the board with no outliers throughout.
Always looking to learn, grow and gain further knowledge and skill of expertise in the workload and responsibilities that I am given, striving for excellence daily.
Let's see my interests are anything art related. Recently sold some of my paintings and artwork at a local gallery. Love cooking diverse cultural cuisines and making natural organic products.
Well thanks again for reading over my cover letter and resume. Have a great day, smile and stay safe!
MY EXPERIENCE
Roles & Responsibilities
NAVY FEDERAL CREDIT UNION
MEMBER SERVICE REPRESENTATIVE III CERTIFICATES
December 2022 - March 2024
Winchester, VA 22602
•Liaison to Credit Union Members in providing exceptional services in Account and Core Services. •Trained and skilled in Certificates of Deposits and IRA's. •Possess research and analytical skills. •Ability to build relationships through rapport, trust, diplomacy and tact. •Offers solutions and problem-solving for first call resolutions.
Noted Accomplishments: Strived for excellence. 3-5 Member Compliments monthly. Learned systems and procedures quickly. Active on multi-screens and kept pace with high call volume. Pleasant, upbeat delivery with first call resolutions.
OCCUPATIONAL SERVICES INC.
PRINT SHOP SUPERVISOR
March 2021 - September 2022
Chambersburg, PA 17201
•Delivering Print Designs utilizing Adobe Photoshop and InDesign for timely turnarounds •Issuing work to Clients and assisting in demonstrating How To's Step by Step directions with patience and positivity from beginning to end. •Prompt replies to Emails •Usage and Knowledge in demonstrating hardware of printing machines and supplies.
Noted Accomplishments: Enjoyed my time and interaction with Clients and ither Coworkers.
KEYSTONE HUMAN SERVICES
DIRECT SUPPORT PROFESSIONAL
June 2016 - October 2021
Keystone Human Services Chambersburg, PA 17201
•Present and monitors patient condition by observing physical and mental condition, •Supports patients by providing housekeeping and laundry services. •Shops for food and other household requirements. •Preparing and serving meals and snacks. •Running errands, for Clients and assisting at Dr's. Appointments.
Noted Accomplishments: Learned new systems with time keeping and management quickly. Enjoyed my Clientelle and CoWorkers. CPR/AED Trained. Kept on task with all trainings in timely fashion.
CLERK TYPIST II
FRANKLIN COUNTY HOUSING AUTHORITY
June 2015 - April 2016
Franklin County Housing Authority Waynesboro, PA 17268
Types letters, reports, purchase orders, and other material from copy, draft, and machine recordings. •Type from handwritten and corrected copy, records, lists, tabular and statistical matter, etc., where data may require selection and organizing. •Batch and verifiy payments from customers. •Use of TARS •Picks up and delivers mail and delivers deposits to the bank. •Proofreads typed material for grammatical and spelling efforts. •Sorts, alphabetizes, and files material. •Operates all office machines and duplication equipment. •Typing Work Orders, and letters for acceptance or rejection of housing. •Keeping updated Calendar of scheduling and use of Community Rooms. •Answers telephone, transfers calls to appropriate person, records messages. •Greets all customers coming into the office and directs them to the appropriate person or department. •Perform general clerical work incidental to typing duties such as filing, sorting, proof checking, record posting, etc.
Noted Accomplishments: Taking Payments for a variety of properties. Building Rapport and always willing to assist others with workloads.
OFFICE DEPOT MAX REGIONAL PRINT CENTER
CUSTOMER SERVICE REPRESENTATIVE
February 2014 - December 2015
Office Depot OfficeMax
Newville, PA 17241
Pull orders from the Print on Demand Queue and G-
Millenia •
Assess Customer needs with general questions concerning print
files. •
Ability to listen and analyze customer needs to resolve print issues. •Keen awareness of file format and image manipulation •Pull Job Orders to place in production for shipping/handling •Create Master Templates and enter data on Excel for Multi-Ship Orders •Quick Books, Billing Orders.
Noted Accomplishments: Received monthly Bravo Cards for Customer Service Recognition.
MY SKILLS
Tricks of the Trade
CREDIT UNION AND BANKING SERVICES
Account and Core Services with Certificates and IRA's Remote/Hybrid assist in Financial and Credit Union needs.
Answer, Resolve and Assist in the Request of Members. Looking at Estimates, projections and calculations.
MEMBER/CUSTOMER SERVICES
Above and Beyond
Taking time and truly listening and connecting with the client, guest and customer in a fast-paced environment is the type of service I like to expect and the service I give others. Providing solutions that are timely, cost effective and integral.
ADHERENCES & TIME MANAGEMENT
Prompt and Diligent
Punctuality is a reflection of personal pride, diligence and commitment to your work. Self starter, motivator and excited to start my day.
Feel free to take a look at yearly statistical data, below.
GRAPHIC DESIGN
Raising the Bar
Experienced and Trained in Adobe Creative Suite, Photoshop, Illustrator and InDesign. I have made various logos, vector images, brochures, newsletters and publications. Main passion is making Large Home Decor Art...Got any big walls or empty spaces, lol. Feel free to take a look at my personal portfolio below.
"We are what we repeatedly do. Excellence, then, is not an act, but a habit."
-Aristotle
LET’S CONNECT
Looking forward to hearing from you.
Chambersburg, PA, USA
